Yeastar Centre d’Appels
Format: Face-to-face / Remote training
Audience: Technicians & Installers
Duration: 7H/day
Course ID : Evol-CDX-FR
Objectives and skills
After completing this course, you will be able to :
- Install and configure Linkus on any platform for customers and call centre agents
- Install and configure a call centre, set up supervision screens and call centre agent statistics
- Incorporate Yeastar telephony with Teams thanks to Linkus see prices
Prérequis
To have a computer network base and have taken the Yeastar advanced training course
A laptop PC
Vue d’ensemble
Face-to-face with practical work / Remote training
Each participant will program each of the functions presented on the model.
Programme
- Presentation of the Call Centre, Linkus and Yeastar solutions for Teams
- Limits & licences required
- Web Admin
- User interfaces
- Linkus (CTI / Softphone)
- Call Centre, Monitoring
- Panel, Statistics
- Teams integration
Support
An instructor in the classroom or a video lecturer
Assessment method
At the end of the course, participants will be asked to complete a multiple-choice questionnaire to validate what they have learnt. Participants must obtain at least 80% correct answers.
Terms & Conditions
The information contained in this document is subject to change without notice and should not be construed as a commitment by CDX Telecom or its subcontractors.
Ressources
The following resources will be available
- Classroom equipped with video projector and whiteboard
- PBX P550 (1 model for 2 people)
- SIP telephone terminals
- Analogue terminals
- Course material
- One virtual PBX (in the CDX Cloud) per participant
- Course materials
- Participants must have at their training location1 router, a PoE switch, 2 Yealink type
- workstations or others from the list attached for the application work.
Credit card payment
CPF account
Financed by the OPCO
Réseaux & Télécoms
CyberSécurité
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